Shipping
We offer shipping to the United States and Canada, including free shipping on orders over $150. Local shoppers can request in-store pickup for online orders.
Returns
Returns accepted with prior factory approval only. NO returns will be accepted after ten days of receipt of shipment. If you need to make a return, please email us or call us at 1-540-297-7524 to receive your Return Authorization Number. Returns will be credited for pottery only, not freight.
Damaged Products
If your pottery arrives damaged, save breakage and packing materials and email us or call us at 1-540-297-7524. We will send out an immediate replacement to you.
Out of Stock
We usually ship in-stock items within three days of receipt of the order. If the item is out of stock, we will email you with the estimated date it will be ready to ship.
A Bit About Us
We’re makers at heart and create products that are both beautiful and functional. With a great love for the outdoors, we incorporate nature into our designs and protect the Earth through sustainable practices.
Clays and Glazes
All of our clays and glazes are custom formulas and mixed on-site using raw materials from North American ceramic suppliers. Everything is non-toxic and safe for daily use.
Our Guarantee
Every Emerson Creek Pottery product is proudly made in the United States and will always be non-toxic, lead-safe, and cadmium-safe.
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Handcrafting functional art in the USA since 1977.
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Bottom is rough and scratches table tops. Inside at the attachments to the handle is indented making it difficult to clean. One indentation is quite deep and I’m unable to clean thoroughly.
Hi Thomas. Thank you for your valued feedback. We have some tips that we hope will help! Our artisans smooth the foot of each product before shipping, however some customers find that using very fine grit sandpaper helps smooth it even more. (The unglazed foot will also wear down to a smoother surface with regular use.) To clean the indentation, we have found that using a flexible sponge with a “rough” side works best.
Recently, our team wrote a blog about the different styles of mugs we offer. Perhaps there is another that might suit your preferences better? Check out the blog at https://emersoncreekpottery.com/selecting-the-perfect-mug/
Beautifully crafted, useful works of art. Happy they’re microwave and dishwaser safe. Great interactions with friendly and knowledgeable EC sales reps online and in the outlet store (cozy cabin farmhouse with beautiful view of the mountains). Proud to support this outstanding made-in-Virginia business.
Thanks, Robert. It’s easy for us to talk about our pottery because we love what we do. Thanks for visiting the Outlet and supporting our business.
It’s a beautiful useful shape and I love the iris pattern!
So glad you are pleased with iris pattern and the shape of our Signature Mugs!