Our customized personalized pottery are handmade, handpainted, and custom made to your specifications. Patterns may differ from what is shown to accommodate the lettering. Our artists will use their best judgement. Note that variations are part of the process and make each piece unique. Accordingly no cancellations, no refunds or exchanges unless we make a spelling mistake. Expect a longer wait to get product, could be several weeks more, but we will always keep you informed.
If, for some reason, the name you wish to have painted on your personalized mug selection exceeds our normal 10 character limit, please phone us toll free at 1-866-411-1977 and explain your wishes to one of our master potters. We are committed to arriving at a customization solution that will gracefully carry out your personalization wishes.