FAQ - FREQUENTLY ASKED QUESTIONS
Below you will find our most frequently asked questions (FAQ). If you do not find the answer you need below then please do not hesitate to contact us. We would be happy to answer any questions you have.
Every piece we make is lead-safe and cadmium-safe. This includes all of the clays, glazes and decorations we use. All of our pottery meets or exceeds the standards set forth by California Proposition 65.
While our pottery is oven, dishwasher and microwave safe, none of it can be used on the stove-top.
No, as any drastic temperature change may cause cracking, it is best to let your pottery return to room temperature before placing it in a hot oven. Allow the pottery to cool before placing it in the refrigerator or freezer.
All of our Handpainted Collection, American Blue and Copper Clay have a smooth and shiny finish to them. Our Go Green Earthware and Dogwood have a textured or matte finish that has a little tooth to it.
All of our pottery has an unglazed footer on the bottom which can be slightly rough in texture. This unglazed area prevents the piece from bonding to the kiln shelves while being fired. While we try to smooth the footer before shipping, some customers find that using very fine grade sandpaper helps even more. Also, the unglazed footer will wear down to a smoother surface with regular use. If you are concerned about your countertops, you may want to consider using a mat under your pottery.
All of our decorations and glazes actually bond with the pottery when it is fired. Sometimes the decorations may be slightly raised from the rest of the surface or have a different texture than the undecorated glazed area. They will not peel or wear off over time.
Each of our patterns have been individually designed by our designers and artists—some wrap all the way around many of the forms, some have a hint of decoration on the reverse side and some are decorated only on one side. The continuous patterns are Field of Iris, Blueberry, Cranberry, Lavender and Tuscan Olive.
No animals are used or harmed in the making of our pottery.
We make every effort to insure our colors match from year to year. Please remember that we make and paint everything by hand, so some differences are to be expected.
We will contact you by email as quickly as possible if there is a delay or problem with you order. Please add our email address [email protected] to your “safe” email addresses in your SPAM settings.
While we take great care in packing our pottery for shipment, sometimes damages do occur. Please email our factory office at [email protected] with your order and contact information. Save the broken items and the box with packing materials. We will contact you as quickly as possible about replacing the damaged items.
Your data is safe when you shop with Emerson Creek. Data between your web browser and our shopping cart is encrypted using 128-bit SSL Data Encryption certified through Let’s Encrypt SSL. Continually updated security measures and checks are used to protect your information. If you’d rather pay by check or over the phone, you can select “Offline” as your payment method when you are completing your purchase. Please call our office at 1-540-297-7524 with your credit card information or mail us a check.
We recommend using Barkeeper’s Friend, a mild cleaner, to remove marks left by flatware.
All Emerson Creek Pottery is completely dishwasher, microwave and oven safe.
Your satisfaction is important to us and we’ll do everything we can to rectify any disappointing situation. We stand behind our pottery and will warranty our ceramic tabletop products for up to one year from purchase for proven defects in manufacture, but not breakage from regular use. If you encounter issues with your pottery please contact us with details and we will help resolve the issue.
Glazes and Designs